FAQ

We offer a wide range of custom corrugated cardboard boxes, including shipping boxes, mailer boxes, product packaging, and more. If you have a specific need, we can create a custom solution to fit your requirements.

Yes, we provide a variety of moving boxes suitable for both residential and commercial relocations. Our moving boxes are sturdy, easy to handle, and come in different sizes to accommodate all your belongings.

Placing an order is easy! You can contact us directly via phone or email, or use our online ordering system to submit your specifications and get started.

We have MOQ for delivery is $100. For PICKUP, there is no MOQ. Please contact us to discuss your specific needs.

You can get an instant quote by filling out our online calculator on the home page or fill out our contact form with your box specifications, or you can contact our customer service team for a personalized quote.

Delivery times vary depending on the size and complexity of your order. We strive to process and ship orders as quickly as possible, and we offer expedited shipping options if needed. On average for custom boxes is around 7 days.

Lead times vary depending on the complexity and quantity of your order. Generally, custom orders take between 2-4 weeks.

Yes, we can ship your custom boxes to most locations worldwide. Shipping costs and times will vary depending on your location and the size of your order.

Jetbox delivers to a wide range of postcodes across Melbourne. You can view the current list of delivery areas on our website here. If you’re located outside these areas, don’t worry—we’re happy to provide custom delivery quotes for areas outside of Melbourne, including Australia-wide deliveries. Simply contact us, and we’ll work with you to arrange a suitable delivery option.

Absolutely! We can provide a prototype or sample box for your approval before we proceed with the full production run. Pickup is free, however, a delivery fee will apply to shipping your sample out.

We use high-quality corrugated cardboard in various grades to ensure durability and protection for your products. We also offer eco-friendly options for sustainable packaging solutions.

No, Jetbox no longer provides printed boxes or custom branding options such as adding a logo. Our focus is on delivering high-quality plain boxes for the moving and self-storage industries, ensuring efficiency, durability, and reliability in every product we offer. While we no longer offer custom printing, our boxes are designed to meet a wide range of packing and shipping needs.

As custom orders are made specifically to your requirements, we cannot accept returns unless there is a defect in the manufacturing process. Please contact us immediately if you have any issues with your order.

Yes, we offer competitive pricing and bulk discounts for large orders. Please contact our sales team to discuss your needs and receive a tailored quote.

We offer a range of heavy duty boxes designed to handle high weight capacities and provide extra durability. These are ideal for shipping heavy items, machinery, and other bulky products.

Our shipping boxes come in various sizes and styles to suit different shipping needs. Whether you need small, medium, or large boxes, we have options that ensure safe and secure delivery of your items.

Yes, our plain boxes are available for bulk purchase. These versatile boxes are perfect for a variety of uses, from storage to shipping, and can be customised with your branding if needed.

Yes, our food boxes are manufactured using food-grade materials that are safe for direct contact with food items. They are ideal for packaging baked goods, takeaway meals, and other food products.

Our wine boxes are specifically designed to protect bottles during transportation and storage. They feature dividers and cushioning to prevent breakage and ensure your wine arrives in perfect condition.

Our team is here to help you select the perfect box for your requirements. Whether you need heavy duty boxes for industrial use or food boxes for your catering business, we can guide you in making the right choice.

Yes, we are committed to sustainability and offer eco-friendly options made from recyclable and biodegradable materials. Our boxes are designed to minimise environmental impact while providing maximum functionality.